complaint·July 22, 2025

(Continued from LIC9099) It was specifically alleged that licensee did not adequately address scabies amongst residents. Resident records reviewed did not indicate any diagnosis of scabies to warrant infection control plans being initiated. While there was one former staff caregiver interviewed who suspected residents were displaying symptoms of scabies, interviews with current staff nurses and caregivers unanimously reported not having concerns of residents exhibiting symptoms of scabies. Interviews with current staff also reported interacting directly with residents and noted that due to scabies highly contagious nature, staff would likely be infected if it were present amongst residents and went unaddressed. Further, records reviewed and interviews corroborated some residents needing skin treatment care for symptoms of itchiness, but not for any communicable condition. Regarding the allegation that staff are not seeking medical attention for residents as necessary, records reviewed demonstrated facility communicating with outside providers and following treatment care plans. Further, interviews with resident's responsible parties did not report concerns regarding lack of medical attention for residents. The Department has investigated the above allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated. An exit interview was conducted with Executive Director Kim Bonn, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.