complaint·February 23, 2026

Allegation: Facility has pests Finding: Unsubstantiated During investigation, LPA L Silveira interviewed staff (ED & Housekeeping staff – H1, H2) and residents (R2, R3). On 10/18/22, LPA toured the facility with ED and randomly visited 5 residents’ rooms (Room B316, B317, B318, B321 & B315). LPA did not observe any signs of cockroaches or pest droppings in any of the bedrooms visited. LPA checked bathrooms, behind trash bins, closets, corners of all bedrooms and observed all rooms clean with no health or safety issues. LPA also interviewed residents (R2, R3) who stated that they did not observe any cockroaches, rats or ants in their apartments. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the allegation that facility has pests was found to be unsubstantiated. Allegation: Facility is not maintained clean and sanitary Finding: Unsubstantiated During investigation, LPA L Silveira interviewed staff (ED & Housekeeping staff – H1, H2) and resident (R2, R3). On 10/18/22, LPA toured the facility with ED and randomly visited 5 residents’ rooms (Rooms B316, B317, B318, B321 & B315). ED stated that R1 who lived in Rm# B318 was unsanitary (refused to let staff change his soiled diapers) and would deliberately drop food all over the floor, disrespectful with staff and refused to let housekeepers enter, clean the room and take out the trash. LPA L Silveira observed room B318 looked like it had recently been cleaned, floor had minor carpet stains and bed linens were clean. All random rooms were observed clean with no health or safety issues. LPA also interviewed residents (R2, R3) who stated that staff cleaned their apartments regularly, changed beddings with fresh linen and emptied trash bins. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that is not maintained clean and sanitary was found to be unsubstantiated. Continued on next page, LIC 9099C pg1 Allegation: Resident was not provided housekeeping services Finding: Unsubstantiated During investigation, LPA L Silveira interviewed staff (ED & Housekeeping staff – H1, H2) and residents (R2, R3). ED stated that R1 who lived in Rm# B318 was unsanitary, would drop food all over the floor, disrespectful with staff and refused to let housekeepers enter, clean the room and take out the trash. On 10/18/22, LPA toured the facility with ED and randomly visited 5 residents’ rooms (Rooms B316, B317, B318, B321 & B315). LPA L Silveira observed room B318 looked like it had recently been cleaned. There were minor carpet stains. R1’s bed linens were observed clean. All other random rooms were also observed clean with no health or safety issues. LPA also interviewed residents 9R2, R3) who stated that housekeeping staff cleaned their rooms regularly and took out their trash. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that resident was not provided housekeeping services was found to be unsubstantiated. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.