complaint·May 6, 2024

Review of the admission agreements signed after the change included the statement that the facility provided weekly laundering of linens and towels and that personal laundry was available at an additional charge. Review of the facility’s rate list as of 2023 revealed that the facility did not have a description of personal laundry service listed and additionally, did not have a monetary charge for additional personal laundry. Interviews with residents, staff, and outside sources and review of the written notice revealed that on December 20 th , 2023, the facility sent out a written notice to all residents stating that starting on March 1 st , 2024, the facility would begin charging for the laundering of resident’s personal clothing items. The notice stated that 1 load of residents’ personal laundry washed per week would be charged at $100 a month, and two loads of laundry per week would be charged at $200 per month. The written notice specifically stated that bed linens would continue to be provided in the standard housekeeping service but that daily trash pickup and bed-making would no longer be provided. Review of the notice revealed that there was no portion of the written notice for residents to sign or any language stating that the notice was considered an amendment to the admission agreement. The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has been met, therefore, this allegation is deemed substantiated. The following deficiency is cited per CA Code of Regulations Title 22 and noted on the attached LIC9099-D page. An exit interview was conducted with Executive Director Adrian Guillen, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).