complaint·March 12, 2025

Once the violation was confirmed, the ED contacted the on-site Director of Maintenance (DOM) who came, diagnosed, and fixed the problem during LPA’s visit. The ED and DOM both revealed they were unaware that the valve to the hot water in the women’s restroom had been turned off, and both felt it was most likely due to construction workers forgetting to turn the hot water back on when they finished working. Based on a facility tour and staff interviews, the allegation was determined to be Substantiated. A Substantiated finding means the preponderance of evidence has been met. Deficiency is cited per Title 22, Division 6, Chapter 8 of the California Code of Regulations and is listed on the LIC 9099-D. An exit interview was conducted with ED Guillen, and he was informed that a copy of the reports will be provided at the conclusion of the visit. Signature below confirms receipt of the reports. Regarding the facility toilet, an interview conducted with the Executive Director (ED) revealed the facility had on-site maintenance to address any issues, such as disrepair, as they arise. Interviews conducted with the Director of Maintenance (DOM) and residents in care corroborated the facility is kept in good repair by timely on site maintenance. An interview conducted with Staff 1 (S1) regarding the complaint allegations revealed they had worked at the facility for approximately 1.5 years. The Assisted Living (AL) unit of the facility had its own dining area, where the interview took place, however the food is delivered from the same kitchen. S1 has not had any complaints regarding dust in meals or contaminated food by the residents. An interview conducted with Resident 1 (R1) had lived at the facility for approximately one year. R1 revealed they never experienced any issues with the meals served at the facility. LPA asked specifically if they had dust in their food/meals due to the current renovations occurring at the facility, R1 replied "no". LPA also inquired about the facility communal bathroom in the auditorium R1 said they had never used it but reported not having any issues with the facility amenities/appliances in general. R1 reported they were very happy with the facility and the facility staff. Additionally, an interview conducted with Resident 2 (R2) revealed they had lived at the facility for approximately 7 years. R2 stated they have never encountered dust particles in their meals or issues with the food at the facility. R2 revealed that the facility is always very clean, they had not observed any disrepair or uncleanliness. R2 also stated the staff bend over backwards to help the residents. Their only complaint was that the construction was taking a little longer than they expected. R3 lived in the independent living building at the facility. LPA observed R3's room to have a layout as a large open apartment, including a living room area, bedroom, kitchenette, and bathroom. LPA observed R3's room to be well kempt and sanitary. R3 reported no issues with the cleanliness of their room or the facility's communal rooms or facility grounds. LPA checked R3's toilet, and it was functional with no issues. Based on the interviews conducted and observations, the above listed allegations were determined to be Unsubstantiated, as the preponderance of evidence standard was not met. An exit interview was conducted with ED Guillen who was informed that a copy of the reports will be provided at the conclusion of the visit. Signature below confirms receipt of the reports.