complaint·July 2, 2025

Due to an increase in transportation demands from other residents, the facility determined it could no longer continue making exceptions without affecting timely service for others. As a result, the 10-mile transportation policy was reinstated without exception. LPA observed Resident 1 (R1), who resides on the independent living side of the facility. R1 independently opened the door for the LPA and was observed speaking on the phone with Kaiser, on hold while attempting to schedule transportation for an upcoming medical visit. R1 appeared alert and oriented and demonstrated the ability to schedule their appointments and coordinate care. Records and interviews confirmed that staff continued to assist R1 within policy guidelines, and the facility’s driver accommodated R1's documented medical condition by allowing restroom stops during transport and confirmed 10 mile radius for doctors' appointments. R1 also confirmed receiving prior transportation assistance and acknowledged awareness of the policy. Based on interviews, records review, and observation, the allegation is unsubstantiated. Therefore, there is insufficient evidence to support the allegation that staff failed to assist R1 in obtaining medical care. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted with the Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator, and his signature on this report confirms receipt of the Licensee Rights.