complaint·October 2, 2025

(continued from LIC 9099) It was further alleged that the licensee failed to protect R1 from another resident. More specifically, RP alleged that the facility did not take appropriate action to ensure R1’s safety despite ongoing conflict with R2, including the existence of a restraining order. Staff interviews confirmed that the facility was aware of the interpersonal conflict and had informed staff during meetings to monitor the situation and report any violations. There was no evidence that the facility failed to intervene or respond to concerns. R1 had a documented history of verbal and physical aggression toward staff and residents. It was alleged that the facility neglected Resident #1 (R1), resulting in resident-on-resident abuse. More specifically, the Reporting Party (RP) alleged that another resident, identified as Resident #2 (R2), physically assaulted R1 on multiple occasions, causing injury. RP stated there were no witnesses to the incidents, and R1 did not report them to staff. A review of facility records revealed no incident reports or documentation supporting the claim that R2 physically assaulted R1. Staff and resident interviews did not corroborate the allegation. A narrative charting entry dated 5/30/2023 documented that R2 sustained a skin tear while defending himself during an altercation involving R1, and police were contacted. R2’s records showed no history of aggressive behavior. It was further alleged that the facility issued an unlawful eviction notice to R1. More specifically, RP alleged that the eviction was retaliatory and followed the issuance of a protective order in favor of R1. A review of the eviction notice confirmed that it was issued in writing with a stated reason and followed Title 22 requirements. Facility documentation showed that R1 had violated house rules through repeated verbal aggression and a physical altercation. There was no evidence that the eviction was retaliatory or procedurally improper. Based on interviews and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred; therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with Executive Director Adrian Guillen to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.