complaint·November 26, 2025

Resident 1 (R1) reported no concerns with the condition of the facility and stated that their room and common areas are clean and well maintained. Resident 2 (R2) was interviewed and stated that there was a temperature issue last year but as of this year there has not been a temperature or facility maintenance this year. The facility is clean and well maintained. Outside Source 1 (OS1) stated they visit frequently and has not observed any disrepair or safety issues with the facility. This past year has been exceptionally better with new floors and the temperature is always comfortable. LPA Domingo reviewed Maintenance logs and the logs showed consistent documentation of routine inspections and timely repairs. The temperatures of the common areas are within regulations. The temperatures within the private rooms are within regulation. During the facility tour, LPA observed that the building was clean, free of hazards, and in good repair. No evidence of disrepair was noted in resident rooms, bathrooms, or common areas. On November 21, 2025, the Department received a complaint alleging that the facility staff do not ensure that residents are served food of good quality. S1 was interviewed and stated that there has not been any quality of food complaints at the resident meetings or there has not been any resident or family complaints made known to S1 as of late. S2 stated that meals are prepared fresh daily, menus are rotated weekly, and dietary needs are accommodated. Staff 3 (S3) confirmed that residents are surveyed regularly for food preferences and satisfaction. There have not been any recent complaints regarding food quality. R1 stated that the food is “good and filling” and that they are offered choices and alternatives when needed. R2 stated that the food is of good quality, presented well and tasted very good. There were no overcooked or burnt foods. Resident 3 (R3) was interviewed and there were no complaints of over cooked, poor tasting food. The food was quality foods, good tasting and well prepared. OS1 reported that their loved one has not expressed any concerns about the food and that meals appear well-balanced during her visits. Menus were posted and reflected variety and nutritional balance. Food supply invoices confirmed regular deliveries of fresh ingredients. Food storage areas were clean and well-organized. LPA observed a lunch service during the visit. The meal was served hot, appeared appetizing, and included a protein, vegetable, and starch. Based on interviews, direct LPA observations, and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred. Therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with Executive Director Adrian Guillen, to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058, 03/22) were provided. The signature below confirms receipt of these documents