complaint·March 18, 2024

Allegation: Staff does not provide daily activities for resident. Based on interviews and records reviewed the facility has established a calendar of activities and daily items are listed that the facility has determined to be happening at the time, however the activities happening are alternatives to what is listed. The residents interviewed confirmed that they are not interested in the items listed but would prefer watching television. The residents interviewed confirm that if they had a chose they would not go out. They prefer staying home. Allegation: Staff do not provide clean laundry for resident. Based on interviews with the residents and staff, the facility provide laundry service for all residents, however, R1 does not want anybody touching her items. R1 had a bad experience at another facility and stated that someone would steal clothing when it was wash day. The facility attempted to reassure R1 that this would not happen at this facility. R1 refused to allow staff to wash clothes unless R1 was there to make sure the washed items were not stolen. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. As a result, these allegations are SUBSTANTIATED. Citation is issued today under Title 22, Health and Safety Code, Chapter 3.2 and noted on LIC 9099D. Appeal rights provided.