Complaint·February 3, 2023

On February 3, 2023, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Executive Director, Sarah St. Charles and Director of Assisisted Living, Novie-Ann Villafuerte and explained the purpose of the visit. According to the reporting party, the facility staff are not providing copies of resident records to the responsible party. During the visit, LPA reviewed Resident 1's (R1's) file and interviewed the Executive Director. According to the Executive Director, the facility did not send R1's responsible party R1's records as requested because the facility wanted to seek legal counsel to ensure they can send all of R1's confidential records to the responsible party. In addition, according to the Executive Director, the records have still not been provided to the authorized person. Based on the information and interviews conducted, it was determined that Staff are not providing resident records to resident's authorized person. The preponderance of evidence standard has been met, therefore the above allegation is determined to be Substantiated. Deficiency of the Residential Care Elderly California Code of Regulations, Title 22, Division 6 is observed and cited on a LIC 9099D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with Director of Assisisted Living, Novie-Ann Villafuerte and a copy is provided with appeals rights.