Complaint·May 18, 2023

LPA Jeung met with administrator and RN/resident care director and reviewed file for former resident. Copies of medical correspondence and portions of Continuing Care Residence Agreement are provided. Based on documents reviewed and interviews with staff, this allegation is determined to be unsubstantiated. Former independent resident requested staff assistance because she experienced chronic redness, pain and itchiness on her abdomen which was present in 2019, according to facility notes. Staff contacted client's PCP and received MD orders for various powders and creams, which client maintained in her room. Results of stool sample dated 4/30/20 as ordered by client's PCP are documented. According to facility RN, client was experiencing diarrhea and constipation, and PCP was consulted. Although these allegations may have occurred or are valid, there is not enough evidence to prove the alleged violations did or did not occur.