Complaint·December 21, 2023

On December 21, 2023, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit. LPA met with Caregiver, Merlinda Malalac and explained the purpose of the visit. Caregiver called Administrator, Maria Comfort and LPA also notified Administrator of the visit. Regarding the allegation, Licensee is not ensuring that the facility has sufficient resources to meet operating costs for the care of residents, there is no further information forthcoming, however during the initial reporting, the reporting party indicated that the facility is experiencing a financial crisis. During the investigation, LPA interviewed the administrator, toured the facility, and interviewed staff. The administrator denied the allegation and indicated that the facility is doing very well and all the bills are getting paid on time. LPA toured the facility and observed 2-day perishable and 7-day non-perishables present, in addition to an another refrigerator in the garage that was observed to have additional non-perishables and perishables. Hot water temperature measured between 105-115 degrees F throughout the facility. Based on 2/2 staff interviewed, they also denied this allegation and indicated that the facility has sufficient resources to meet resident's needs. Based on the above information, the Department has found that this allegation to be UNFOUNDED, meaning that this allegation was false, could not have happened and/or is without a reasonable basis. Report is reviewed with Caregiver and a copy is provided.