Complaint·September 27, 2022

On 9/20/2022, LPA Kontilis toured the kitchen and observed it to be clean and sanitary. LPA observed an adequate amount of food and the food appeared to be of good quality. On 9/20/2022, LPA Kontilis interviewed the Director of Dining Services again, as well as a chef at the facility. Director of Dining Services indicated they will accommodate any special diets indicated on doctor’s orders. They use a computer system and if a resident has a special diet ordered, once the resident’s food order is put into the system, a red box appears with a warning about the allergy or special diet. Dining Services Director stated only one resident has a low sodium diet, and it is a preference, not a doctor’s order. However, they still try to accommodate this preference. LPA Kontilis attempted to interview the one resident in the computer system who has an indicated preference of a low-salt diet. However, the resident did not respond to LPA’s requests for interview. LPA interviewed residents about the food. The concerns about the food were based on personal preference and did not indicate any food was of a poor quality. Dining Services Director indicated the dining room also implemented comment cards for residents to provide feedback on the food. Based on comments cards, they informed their kitchen staff to cut back on salt a little, and the staff have complied. Based on the information obtained, the allegation is deemed Unsubstantiated at this time. However, the LPA recommends the facility continue to make adjustments to the menu and food preparation process based on the resident feedback in the interviews and on the comment cards. Exit interview conducted, report issued via email.