complaint·September 17, 2021

Staff threatened to hit the resident in care: On 03/18/2021, the Department received an incident report from facility about R1 stating that someone hit R1 and R1 did not feel safe in facility. On 03/19/2021, LPA Chang conducted a phone interview with R1’s responsible party (RP). RP stated R1 has dementia and at times confused. RP stated does not believe that facility staff had physically abused R1. RP stated there was a video camera installed inside R1's room, but there was no footage showing staff hitting R1 or anything suspicious. On 03/22/2021, 03/23/2021, and 05/06/2021, LPA interviewed 5 staff (S1 - S5) and ADM. ADM stated that on 03/13/2021 ADM became aware of R1’s allegation that ‘someone hit R1 and R1 doesn’t feel safe.” ADM stated that R1 stated that the incident occurred weeks ago and unable to name staff member but named all morning staff as the person who hit R1 with a rolled-up newspaper. ADM stated that allegation of physical abuse was reported to law enforcement agency. ADM stated that R1 did not report any injuries. On the same day, staff (S1-S5) were interviewed. All of them stated that they did not hit or threaten R1. 5 Out of 5 staff stated they did not see or hear any staff threatened to hit R1. On 3/22/2021, LPA interviewed R1. R1 was not able to provide the detail information of the alleged incident due to neurocognitive disorder. Continued, see LIC 9099-C, pages 3 of 3 The department has investigated the above allegations. Based on the investigation, observations, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. No deficiencies or citations noted at today’s compliant investigation visit. Exit interview conducted with Executive Director (ED). This report was provided to review and for signature. A copy of this report was emailed to ED.