complaint·January 28, 2026

Page 2 of 2 The Deposit Receipt dated and signed by POA on 10/29/25 states that the R1 Community Fee is fully refundable until the Personal Care Interview is completed. After the assessment has been completed $500 dollars of the fee is non refundable. Any balance would be refunded on a pro-rated basis, 1st month is 80% and 2nd month is 60% and 3rd month 40% and after 3rd month is no refund. 4 out of 4 staff stated that R1 exhibited behavior shortly after moving in and POA was notified that R1 might need 1 on 1 care. 4 out of 4 staff stated the POA was informed of change in condition and R1s emergency contact was also notified. S2 stated he/she would call POA when resident had behavior and stated POAs voicemail was not set up and they would call R1s emergency contact who lived nearby. The Residents progress notes stated emergency contact was notified regarding R1s needing refill of medication and when R1 was having behavior. Based on interview and record review the facility refunded the amount of $2500.00 dollars for community fee of 60% of $5000.00 which is a total of $3000.00 minus the $500 non refundable fee that was stated on Deposit Receipt signed by POA. The check was issued on 01/20/26 and was delivered on 01/21/26 and another refund check for $258.00 for 1 day of rental fee when resident moved out on 12/30/25 was sent on 01/13/26. The Department has investigated the above allegations. Based on interviews, and observation the above allegations are unfounded meaning the allegations is false, could not have happened, and/or is without a reasonable basis. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Shantela Yadao and a copy of this report was provided.