Public Record
Vi at Palo Alto
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About this facility
Operating details and county context
Operating details
- Capacity
- 876 residents
- Phone
- (650) 853-5000
- Address
- 620 Sand Hill Road
- Licensed since
Santa Clara County context
258*CCLD
Total facilities
4.5*CCLD
Avg citations
9.4*CCLD
Avg visits
2.9*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
2 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2022
- 87468.2(a)(4)Type B
87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities: (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Licensee did not ensure that resident R1 received assistance to meet R1's dressing needs, which poses a potential safety risk to residents in care.
2021
- 1788(a)(22)(B)Type B
For monthly fee continuing care contracts, except prepaid contracts, changes in monthly care fees shall be based on projected costs, prior year per capita costs, and economic indicators. The facility included costs in their calculation for the monthly care fee increase that are not allowed by the statutes.
Inspection record
24 visits on record since 2021. Most recent on 2025-11-18.
4 routine inspections, 10 complaint visits. 7 complaints on record.
- OtherNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Other1 Type BRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
2 citations across the record on file
Nearby
Other licensed assisted living facilities in Palo Alto
FAQ
Common questions about this facility
Is Vi at Palo Alto licensed in California?
Yes, Vi at Palo Alto is currently licensed in California. It has been licensed since 2005.
How many citations does Vi at Palo Alto have?
Vi at Palo Alto has 2 citations on record: 2 Type B citations. It has received 24 visits (4 inspections, 10 complaint visits, 10 other visits).
When was Vi at Palo Alto last inspected?
Vi at Palo Alto was last inspected on November 18, 2025 (about 7 months ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is Vi at Palo Alto?
Vi at Palo Alto is a Continuing Care Retirement Community (CCRC), which provides a continuum of care from independent living to skilled nursing with a licensed capacity of 876 residents. It is located in Palo Alto, Santa Clara County, California.
How does Vi at Palo Alto compare to other assisted living facilities in Santa Clara County?
Vi at Palo Alto has 2 citations, which is below the county average of 4.5 citations per facility. There are 258 assisted living facilities in Santa Clara County.
Does Vi at Palo Alto have any serious violations?
Vi at Palo Alto has no Type A (serious) citations. All 2 citations on record are Type B, which are less serious regulatory violations.
Has Vi at Palo Alto had any complaint inspections?
Vi at Palo Alto has received 10 complaint-triggered inspections. Complaint inspections are triggered when someone reports a concern to CCLD.
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