complaint·January 8, 2024

This is an amended report. On 1/08/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit to deliver findings for the above allegation. LPA met with Office Manager Myra Belza & Resident Services Director Blyth Obien. LPA explained the purpose of the visit. Regarding the allegation of staff yelled at client, reporting party (RP) observed a staff member who was helping resident drink water and take medication, the staff member yelled at the resident and making repeated accusations. LPA interviewed five out of five residents and everyone mentioned that they feel well taken care of here. A staff member (S1) who has been here since 2018 was also interviewed and stated that they don’t remember any incident of a staff yelling at a resident. Current staff have started working at the facility since 2023. Based on observation and interviews, the department has determined that the allegation is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The report was reviewed, and a copy is provided.