complaint·February 8, 2024

On 2/8/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit to deliver findings for the above allegation. LPA met with Administrator Garry Sneper & Office Manager Myra Belza. LPA explained the purpose of the visit. Regarding the allegation of facility is restricting visitation, reporting party (RP) mentioned that since the facility has been in a COVID outbreak, they have restricted visitation. RP also stated that they have been unable to visit resident for many days. During the investigation, LPA Heberle interviewed six responsible parties or family members. Five out of six mentioned that they were able to visit their loved once with no issue. One family member (F1) mentioned that visitation was not allowed but that message was a couple weeks or more ago. Administrator Garry Sneper also stated ever since the complaint on 01/11/2023, the facility has not restricted visitation in any capacity. He also stated that they had to take the exterior visitation tent down due to extreme winds, but that they still allowed all visitation indoors, including allowing family members of positive residents into the COVID positive wing of the facility. LPA Donato obtained visitation logs around this time, and it showed that family members are able to visit the facility provided they get their temperature checked and with the suggestion of wearing a mask. Based on interviews and record reviews, the department has determined that the allegation is UNFOUNDED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The report was reviewed, and a copy is provided.