complaint·February 8, 2024

Regarding the allegation of staff are not providing a comfortable environment for residents, RP stated that there were residents eating lunch outside in the heat and there was no staff around. According to S2, residents don't have lunch outside unless there are activities. Residents can freely roam around the facility, whether just sit outside the patio or go around inside the facility. Facility has also enough staffing to be able to cater to the residents. Regarding the allegation of staff are restricting residents visitors from certain areas in the facility , RP stated that visitors are not allowed to go in the dining room or the living room. LPA confirmed with Administrator Garry Sneper that there hasn't been any restrictions since the facility was cited in January of 2023 for another complaint. The facility has been compliant with visitations. Facility only has suggestions and recommendations for family members when visiting the facility. For the allegation of st aff are not providing activities for residents , RP stated that there were no activities happening. RP stated that the residents were sitting around doing nothing. RP stated that there was no TV or anything else happening. According to S2, the activity coordinator emails the staff for the activities to be done each month. The facility staff can't force the residents to join the activities if they are not up to it but they do certainly try to encourage residents. LPA also obtained the activities calendar during this month and it shows a full set of activities per day. LPA was able to interview a resident (R1) and stated that they like and enjoy the activities done in the facility. R1 also mentioned that sometimes they watch movies in the TV. LPA attempted to interview other residents but wasn't able to get answers due to cognitive issues. Based on interviews and record reviews, the department has determined that the allegations are UNFOUNDED, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The report was reviewed, and a copy is provided.