complaint·October 20, 2025

3 out of 3 staff state R1 is receiving palliative care and receives palliative care five 5 days a week. LPA interviewed 5 residents (R1 to R5). 4 Out of 5 residents did not provide information due to neurocognitive disorder. R5 states the staff are taking great care of him/her and has no issues with the care he/she is receiving. LPA reviewed R1’s physician’s report dated 6/1/2025, which states R1 has neurocognitive disorder and is receiving palliative care. LPA reviewed R1's care plan dated 8/7/2025, which states R1 is Max assist with bathing, dressing, grooming, dental, transfer and mobility, and cognitive. LPA reviewed R1's comprehensive palliative care plan dated 10/9/2025, which states R1 is receiving treatment from skilled nurses, palliative aides, and palliative volunteers since 10/11/2025. Facility staff did not provide resident with activities. On 10/20/2025 LPA Tarin interviewed 3 Staff (S1 to S3) and 5 Residents (R1 to R5). 3 Out of 3 staff R1 is being provided activities in his/her room due to ambulatory status. S3 states palliative care volunteers visit with R1 twice a month and provide R1 with activities such as music therapy and pet therapy. LPA interviewed 5 residents (R1 to R5). 4 Out of 5 residents did not provide information due to neurocognitive disorder. R5 states he/she participates in the facility activities, but did not recall the specific activities. LPA reviewed the facility's October 2025 activities calendar to included art activities such as art appreciation and physical movement activities. Facility staff did not safeguard residents personal belongings. On 10/20/2025 LPA Tarin interviewed 3 Staff (S1 to S3) and 5 Residents (R1 to R5). 3 Out of 3 staff R1 has not had of his/her personal belongings go missing. Page 2 of 3. LPA interviewed 5 residents (R1 to R5). 4 Out of 5 residents did not provide information due to neurocognitive disorder. R5 states he/she has not had any of his/her personal belongings go missing. LPA reviewed R1's safeguard for personal property and valuables, which was declined (no items listed) by R1 upon move-in on 9/8/2020. LPA reviewed incident reports for R1 and did not observe reports for missing personal belongings. Facility staff are not meeting residents dietary needs. On 10/20/2025 LPA Tarin interviewed 3 Staff (S1 to S3) and 5 Residents (R1 to R5). 3 Out of 3 staff R1 has a thin/liquids diet, which is provided to R1 by facility staff. S3 states R1 is on a thin/liquids diet as part of R1's care plan. LPA interviewed 5 residents (R1 to R5). 4 Out of 5 residents did not provide information due to neurocognitive disorder. R5 states he/she is provided 'healthy' meals by the facility and enjoys the food. LPA reviewed R1’s physician’s report dated 6/1/2025, which states R1 has a modified diet consisting of thin liquids, which is being provided by facility staff. LPA reviewed R1's service plan dated 8/7/2025, which states for 'Meals and Nutrition' R1 needs 'Max assistance' with a soft/thin liquids diet provided by facility staff daily. This agency has investigated the complaint alleging the facility neglected resident in care, facility staff did not provide resident with activities, facility staff did not safeguard residents personal belongings, facility staff are not meeting residents dietary needs. We have found that the complaint was UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided. Page 3 of 3 END OF REPORT.