complaint·December 12, 2022

Resident was physically abused while in care: On 7/22/2022 and 08/04/2022, LPA interviewed Executive Director (ED) Lauren Powell and Memory Care Director, Natalie Jones (S1). ED and S1 stated R1 has dementia and had similar incident experience at previous skilled nursing home facility where R1 had accused being abused while in care. ED stated R1's family member (FM) was aware of R1's dementia and they want R1 to remain residing in the facility. ED and S1 both stated that R1 might have confused the facility from the previous facility. ED and S1 both stated that the facility could not identify who is the alleged staff in the facility due to lack of details as to who, when and where the abuse occurred. ED and S1 assessed R1 immediately after they were notified of the alleged abuse, there were no bruising or sign of injures observed or found on R1's body on 7/15/2022. On 7/22/2022, LPA interviewed R1. R1 stated a facility staff threatened to physically harm her/him. R1 could not remember when and where the alleged abuse occurred. R1 stated that he/she never seen the abuser, it was only that time. On 8/8/2022, LPA interviewed R1's family member (FM). FM stated that he/she could not confirm if the incident really did occur or not because R1 had similar allegations at the previous facility. FM stated R1 was assessed, no bruises or signs of abuse on his/her body. Based on the documents reviewed and interviews conducted, there was not enough evidence to indicate that the resident was physically abused or threatened. R1 confirmed he /she was threatened but not physically harmed by staff. R1 had similar allegations at another facility. The Department has investigated the above allegation. Based on investigation, and interviews conducted, the Department found that the above allegation is UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. Exit interview was conducted with ED. This report was provided to ED for signature. A copy of this report was provided to ED.