complaint·October 18, 2023

Facility does not maintain adequate staffing to meet resident's needs: On 05/19/2021, the Department interviewed Executive Director (ED) Dimple Kamdar. ED stated there were 3 residents in memory care unit, 1 resident in assisted living unit and 8 residents in independent living unit. ED stated the facility was actively hiring new staff because the facility just opened. ED denied the facility had low staff ratio because the facility only had 3 residents in memory care unit, and 1 resident in assisted living unit. ED stated the facility had new hired staff on training and another two new staff were just hired. ED stated there were 1 Med Tech/Caregiver, 1 nurse, and ED on duty for this shift not including house keepers and kitchen staff. On the same day, Med Tech (S1) was interviewed. S1 stated the facility had sufficient staff to take care of residents, most of time there were one care staff in memory care unit and one care staff in assisted living unit. On the same day, the Department interviewed 4 residents (R1 - R4). 4 Out of 4 residents stated that their needs were met, and they were taken well care of. On reviewing the documents, the facility had 5 care staff in April 2021 and 4 care staff in May 2021 to take care of residents. Based on the care staff schedule, the facility had at least one care staff at any time. Some of the time, the facility had one care staff at the facility, and he/she needed to take care of both sides of the memory care unit (MC) and assisted living unit (AL). Based on the interviews conducted and documents reviewed, Often times the facility had two care staff on duty, but some of the time the facility had one care staff on-duty and he/she needed to take care of both MC and AL units. ED stated the facility only had 4 residents in MC and AL units, he/she and other directors also helped to take care of residents. ED stated the facility had new staff on training and another two staff had just been hired. ED stated the facility encouraged the care staff to take overtime to take care of residents. ED stated the facility tried to maintain 2 care staff at AM and PM shifts by having staff working overtime. S1 stated the facility had sufficient staff to take care of residents. Both ED and S1 stated the facility had sufficient staff to take care of current residents. Continue on LIC9099-C. Page 2 of 3. Facility does not have planned activities for the residents: On 5/19/2021, the Department interviewed ED. ED stated the facility had a full time Activities Director Regina Brigham (S2), and a wide variety of activities were offered. On the same day, the Department interviewed S2. S2 stated the facility had Monthly Activity Calendar posted in advance. The facility had daily activity postings and offered text reminders to residents if they would like to participate. S2 stated he/she talked to residents at breakfast about activities planned for the day. S2 tried to get to know the residents on an individual basis to see what they would like to do. R1 likes puzzles and drawing, R2 likes exercise activities and just talking, R4 likes card games, and R3 likes quiet time. On the same day, the Department interviewed 4 residents. 4 out of 4 residents stated the facility offered activities. 2 out of 4 residents stated they were not interested in the activities. Reviewing the facility activity document, the facility offered a variety of activities and the facility had planned activities calendar. The Department observed residents participating in the activity in the facility during the visit. Based on the documents reviewed and interviews conducted, the facility offered a variety of activities, but not all the residents were interested in participating in the facility activities. The Department has investigated the above allegations. Based on documents reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. No citations cited under California Code of Regulations Title 22. Exit interview conducted with Current Executive Director (CED). The report was provided to CED for signature. A copy of the report was provided to CED. Page 3 of 3.