complaint·April 25, 2024

Page 2 of 2. On June 30, 2023, around 9:10AM, LPA Chang toured and inspected the facility main kitchen and main dining room and interviewed a staff (S1). S1 stated the facility breakfasts were served from 7:30AM to 9:30AM, lunches were served from 11:30AM to 01:30PM, and dinners were served from 4:30PM to 6:30PM. S1 stated facility residents pick up their breakfast food at the food service counter. S1 stated there are staff serve the food at the food service counter during lunches and dinner. LPA toured the memory care unit dining room and Kitchenette. Staff S1 stated the food was cooked in the facility main kitchen and was transported to memory care unit Kitchenette via hotbox. S1 stated the food was kept warm in the hotbox. Juices and drinks were observed kept in the refrigerator. On June 30, 2023, and April 18, 2024, the Department interviewed 13 residents, R1-R13. 6 Out of 13 residents interviewed stated the food was hot and they had no complaints. 4 Out of 13 residents stated the food was not hot enough but staff did offer to heat it up if they requested. 1 Out of 13 residents stated does not eat food the facility provides and makes his/her own food. The remaining 2 Out of 13 residents stated they did not want to be interviewed. Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegation is UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Administrator, Gregory Becker and a copy of this report was provided.