complaint·May 23, 2025

On occasion the facility Chef engages residents in conversation to sample food on the menu and provided their opinions and suggestions. LPA toured the facilities kitchen and dining area. LPA observed residents in the dining area and observed food served on the menu was of good quality and nutritious. On March 12, 2025, LPAs Yanez and Jain interviewed 7 residents (R1-R7) 1 out of 7 stated he/she missed two dental appointments due to not having a driver and stated that the Activity Director was providing rides, but went on leave. Licensing Program Analysts (LPAs) Marcela Yanez and Kiran Jain interviewed 7 residents (R1-R7) and Interim Director regarding the facility driver and transportation services as part of the basic service as stipulated on the resident’s admission agreement. ID stated that the facility driver had resigned in January 2025 and tried to make arrangement with sister facilities if a driver can be provided but was unsuccessful. The facility recently hired an individual to start the week of March 9, 2025, but the individual did not show up for work. The facility is actively seeking for a qualified driver that has the necessary skill and proper license to drive the facility’s van which requires a Class B License, ID stated that the facility is arranging transportation by using third party vendor rides for the residents such as Uber or Lyft. The residents could use their own app to schedule transportation, and facility reimburses the resident for the fee charged or the front desk schedules the ride for residents. LPAs Yanez and Jain continued to interview Interim director. ID stated that the facility Activity Director is out on leave since February 2025 and stated, the direct support staff are filling in for the Activity Director. However, Activity Coordinator called out several times during the last month and the Staff filling in for the activity director and coordinator is a direct support staff. **** Amended statement to include training log was reviewed**** During investigation LPA Yanez reviewed Training log for staff conducting activities and verified staff had been trained and experience in administering and directing activities to residents. The Direct Support Staff has been promoted to Activity director as of April 27, 2025. Kitchen staff records were also reviewed and staff had training in food handling and food preparation. LPAs interviewed 7 residents (R1-R7). 7 out of 7 stated the activities does not exist or not posted on the schedule. 7 Out of 7 stated that the person conducting the activities was not experienced, and did not have the correct supplies for the activities. LPA Yanez observed a meeting conducted by ID with approximately 20 residents in attendance. The meeting is regarding the activities not being provided according to the posted schedule and activities that the residents prefer. The facility conducted a survey among the residents and gathered suggestions for activities that would interest all the residents. Based on document reviews, interviews and observations the department has completed its investigation and found that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the above allegations are unsubstantiated. No deficiencies are being cited during today’s visit based on California Code of Regulations Title 22. An exit interview was conducted with Administrator Meghian Geul and a copy of the report was provided.