complaint·May 30, 2025

On May 19, 2025, LPA Manuel Monter spoke to ADM. ADM stated the water heater went out and the only water heater in the facility that was working was in the kitchen. ADM stated the hot water was out Friday mid morning and on 5/19/2025, the water heaters have been fixed. LPA asked ADM if there was any plan/alternative to give residents hot water to bathe during the time period where the water heater wasn’t working. ADM stated No. On May 21, 2025, LPA Manuel Monter interviewed residents R1-R5. Residents R2 – R5 stated the hot water in the facility stopped working on Friday, 5/16/25. R1 stated the hot water at the facility stopped working on Thursday, 5/15/25. R1 stated he/she was informed the water heater was repaired on two different dates, but the water heater was not repaired. All residents interviewed stated the water heater was repaired on 5/20/2025. All residents interviewed stated the facility did not provide any other options/ alternatives for resident to shower/ bathe with hot water, while the water heater was in repair. On May 21 and 30, 2025 LPA Monter interviewed staff S1-S4. S1 stated the hot water was not working in the facility back last Friday, 5/16/25. S1 stated the water was fixed, then it was out again, then fixed again. S1 the plumber last came in on Tuesday. S2 stated that hot water was out on Friday, May 16, 2025. S2 stated the hot water was working at the facility on 5/20/2025. Staff S3 stated the hot water was not working on Friday evening. Staff S4 stated he/she was informed the hot water was not working on May 16, 2025. S4 stated he/she was informed the water heater had been fixed on May 17, 2025. S4 stated he/she was not working from the 18-26th of may, and doesn't know whole scope of the event. All staff interviewed stated the facility did not provide any other options/ alternatives for resident to shower/ bathe with hot water, while the water heater was in repair. Page 2 Out of 3 On May 22, 2025, LPA Manuel Monter interviewed witness W1. W1 stated he/she responded to the water heater at Ivy Park Milpitas not functioning. W1 stated he/she was called to investigate the cause of a water heater not working at approximately 2:22 PM May 20, 2025. W1 stated he/she arrived at Ivy Park at approximately 2:24 PM to investigate and was shown the water heater. W1 stated the water heater was at 89 degrees when he/she arrived. W1 stated he/she diagnosed the problem and went to work up an estimate. W1 stated based on the part of the water heater that was in disrepair, there wasn’t anything the facility could do to prevent it from failing. W1 stated it a part that will eventually over time be in disrepair. W1 stated because this was an uncommon part, he/she had to contact all local providers in a 30 mile radius. W1 stated he/she located and acquired the materials necessary to restore hot water and returned to Ivy Park Milpitas at 3:34PM May 20, 2025. W1 stated he/she restored hot water at approximately 4:44PM. Based on interviews conducted and documents reviewed, although the facility did hire a plumbing company to address the water heater that was in disrepair, the facility did not implement a plan any other options/ alternatives for resident to shower/ bathe with hot water, while the water heater was in repair. Based on interviews with facility ADM, the water heater was in disrepair from 5/16/2025- 5/20/2025. Based on interviews and documents review the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Meghian Geul and a copy of the report was provided. Appeal Rights was provided. Page 3 Out of 3.