Follow-up·June 12, 2025

Licensing Program Analyst (LPA) Marcela Yanez arrived unannounced to conduct a case management- other to amend a complaint investigation report (LIC9099) to add additional information to the report. LPA announced the purpose of the visit and met with Assisted Living Director Jmy Ramos . On 03/04/25 the department received a complaint regarding the facility Ivy Park at Milpitas. On 03/12/25 the Department conducted an initial investigation. On 05/23/25 the department concluded its investigation and LPA conducted a complaint investigation visit to deliver the findings due to the report needing additional information to support findings the complaint was not closed. On 06/12/25, LPA conducted a visit to amend the report. The findings of the allegations remain unsubstantiated. No deficiencies cited during today's visit. This report was reviewed with Jmy Ramos, Assisted Living Director and a copy of the signed report was provided.