complaint·September 30, 2025

On June 12, 2025, the Department interviewed Administrator (ADM) Gregory Becker. ADM stated the power outage was unplanned, from PG&E. ADM stated once the power went out, managers were notified and staff on duty. ADM stated the safety of residents was the highest priority, while most of the residents were already asleep at the time of the outage. ADM stated in memory care they did a 15 minute checks and head counts on all residents throughout the power outage. ADM stated for assisted living residents, they checked on residents to see how they were doing or needed anything. ADM stated the residents did not complain about any issue or discomfort. ADM stated staff members were posted on each floor of the community to be eye and ears for the safety of residents. ADM stated they have back up generators that powers hallways on each floor, refrigerator and freezer, which was working properly. ADM stated there was 12 staff on duty at the time of the power outage. On June 12, 2025, the Department received an incident report regarding the power outage. The incident report stated, on June 11, 2024, the power went out the community around 9:30pm. The incident report states the power outage was due to PG&E, and the power came back on June 12, 2024 at 3:45pm. On September 30, 2025, LPA Manuel Monter interviewed residents R1-R5. Residents, 4 Out of 5 residents interviewed (R1-R4) stated they don't remember the power outage that occurred on June 11 & 12, 2024. R5 stated he/she remembers when the power outage occurred on June 11 and 12, 2024. R5 stated staff did come to check on him/her, but doesn't remember how many times that night. LPA interviewed staff S1-S5. Staff S1 and S3 stated they were working on June 11 when the power outage occurred at the facility. Both staff (S1 and S3) stated they did health and safety checks on the residents every 15-30 minutes, while the power was out. Staff S2, S4 and S5 stated they were not working when the power went out on June 11 and 12, 2024. Based on a review, the facility has documented for June 11, 2024 and June 12, 2024, checks for memory care residents at the following times: 10pm, 11pm, 12:15am, 1:30am, 2:30am. Page 2 Out of 3. The Department reviewed the facility’s Power Failure Procedures. The procedures includes the following but not limited to: Reassure residents and to accommodate for call buttons that may be inoperable during a power failure, direct care staff will preform a check on residents assigned to them every 15 minutes until power is restored. Based on a review of PG&E’s Outage status tracker webpage, the facility outage was first reported on June 11, 2024, at 9:28pm. The power was restored on June 13, 2024, at 3:26pm. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Page 3 Out of 3. END OF REPORT.