Public Record
Heatherfield Inn
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About this facility
Operating details and county context
Operating details
- Capacity
- 9 residents
- Phone
- (408) 621-9887
- Address
- 1021 Heatherfield Lane
- Licensed since
Santa Clara County context
258*CCLD
Total facilities
4.6*CCLD
Avg citations
9.5*CCLD
Avg visits
2.9*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
17 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2025
- 87303(c)Type B
Keep window screens clean and in repair
Based on observation, the licensee did not comply with the section cited above in that the window screens in a resident room and in a bathroom were oberved needed to repair which poses/posed a potential health, safety or personal rights risk to persons in care.
- 87303(a)Type A
Maintain facility in clean, safe, sanitary condition
Based on observation, the licensee did not comply with the section cited above in that the fire extinguisher was observed expired which poses an immediate safety risk to persons in care.
- 87355(e)Type A
Address and clearance obligations before facility work
Based on record review, the licensee did not comply with the section cited above in that two volunteers were observed helping residents in the facility without association with the facility which poses an immediate health, safety or personal rights risk to persons in care.
- 87465(h)Type B
Apply centrally stored medication safeguards
Based on record review, the licensee did not comply with the section cited above in that 2 out 2 residents' centrally stored medication forms were observed inaccurate which poses/posed a potential health, safety risk to persons in care.
- 87355(e)(1)Type A
Submit and maintain current mailing address
87355 Criminal Record Clearance (e) All individuals subject to a criminal record review ... shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance or a criminal record exemption as required by the Department...This requirement is not met as evidenced by: Based on record review and interview, the Licensee did not ensure S2 obtained a Criminal Background Clearance prior to working at a licensed facility which poses/posed an immediate Health, Safety, or Personal Rights risk to persons in care.
2024
- 87412(g)Type B
Maintain personnel records at facility location
87412 Personnel Records (g) All personnel records shall be maintained at the facility and shall be available to the licensing agency for review.This requirement is not met as evidenced by: Based on record review and interview, Licensee did not maintain staff file for S2 at the facility and was not available to the licensing agency for review which poses/posed a potential health, safety or personal rights risk to persons in care.
- 87465(h)(6)Type B
Record centrally stored prescriptions and refill data
Based on record review, the licensee did not comply with the section cited above. R2's had 4 medication bottles were not listed in the centrally stored medication log. R1 had 1 medication bottle was not listed on the centrally stored medication records. R1 had 3 medications that had incorrect information imputed in the centrally stored medication record. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87705(c)(5)Type B
Based on record review and interview , the licensee did not comply with the section cited above. Resident R2 & R3 have a neurocognitive disorder. R2 physician's report is dated January 25, 2023 and Needs & services plan is date February 7, 2023. R3's physician's report is dated November 5, 2019 and Needs & Services plan is dated June 21, 2023. ADM stated she does not have updated forms. which poses/posed a potential health, safety or personal rights risk to persons in care.
- 87412(b)(1)(2)Type B
Based on interview and record review, the licensee did not comply with the section cited above. LPA's requested to review V1's health statement & Health screening documents. ADM stated she does not have V1's health statement & health screening documents. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
Based on observation, the licensee did not comply with the section cited above. LPA's observed in the facility backyard between both sheds had several dog droppings. ADM stated residents have activity's in the backyard as well. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87309(a)Type A
Ensure hazardous items are locked and not unattended
Based on observation, the licensee did not comply with the section cited above. LPA observed that behind the shed, closest to the deck, had several tools and a red container of gasoline. LPA's also observed behind the shed closest exit #3 had a container of lighter fluid. This poses an immediate health, safety or personal rights risk to persons in care
- 87608(a)(3)Type B
Maintain physician order documentation in resident record
Based on interview and record review the licensee did not comply with the section cited above. LPA observed 4 Out of 5 residents beds had half side rails. LPA requested to see the doctors orders for the bed rails. ADM stated she didn't know she had to get a doctors order for the half side bed rails. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87405(a)Type A
Certified administrator requirements and substitute coverage
87405 Administrator - Qualifications and Duties (a) All … The administrator shall … shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of the facility … fulfill his/her responsibilities ... This requirement was not met as evidence by: Based on record reviews and interviews conducted, the ADM is not spending 20 hours a week in the facility Monday-Friday, during working hours, 8am-5pm. This poses an immideate safety and health risk to residents in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include ... for the safety and well-being of residents, employees and visitors.This requirement was not met as evidenced by; Based on LPA's observation, bedroom #4's screen door has holes and is not in good repair. ADM confirmed that the screen door is damaged as well. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 1569.695(c)Type B
Based on record review, the last drill conducted was on July 17, 2023. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87307(a)Type B
Living accommodations aligned with facility function
Based on interviews conducted with S2, S2 stated he/she sleeps in bedroom #3 with resident R2. ADM confirmed that S2 was sleeping in bedroom #3. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87412(g)Type B
Maintain personnel records at facility location
Based on record review and interview, the facility did not have personnel records at the facility. ADM stated she has staff records on her computer but due to hard drive issue, it needs to be repaired, so its currently not available. This poses/posed a potential health, safety or personal rights risk to persons in care.
Inspection record
14 visits on record since 2021. Most recent on 2025-09-12.
5 routine inspections, 5 complaint visits. 3 complaints on record, 2 of 3 substantiated.
- OtherNo citationsRead inspector’s narrative
- Inspection2 Type A · 2 Type BRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Other1 Type ARead inspector’s narrative
- Other1 Type BRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Inspection1 Type A · 5 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Complaint1 Type ARead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- Inspection3 Type BRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
17 citations across the record on file
Nearby
Other licensed assisted living facilities in San Jose
FAQ
Common questions about this facility
Is Heatherfield Inn licensed in California?
Yes, Heatherfield Inn is currently licensed in California. It has been licensed since 2020.
How many citations does Heatherfield Inn have?
Heatherfield Inn has 17 citations on record: 5 Type A (more serious) and 12 Type B citations. It has received 14 visits (5 inspections, 5 complaint visits, 4 other visits).
When was Heatherfield Inn last inspected?
Heatherfield Inn was last inspected on September 12, 2025 (about 9 months ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is Heatherfield Inn?
Heatherfield Inn is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 9 residents. It is located in San Jose, Santa Clara County, California.
How does Heatherfield Inn compare to other assisted living facilities in Santa Clara County?
Heatherfield Inn has 17 citations. The county average is 4.6 citations per facility. There are 258 assisted living facilities in Santa Clara County.
Does Heatherfield Inn have any serious violations?
Heatherfield Inn has 5 Type A citations on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
Has Heatherfield Inn had any complaint inspections?
Heatherfield Inn has received 5 complaint-triggered inspections. 2 resulted in substantiated findings. Complaint inspections are triggered when someone reports a concern to CCLD.
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