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Inspection visit

Incident investigation

WATERMARK AT ALMADEN, THELicense 4352027751 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Joanne Roadilla conducted an unannounced Case Management visit today. LPA met with Resident Services Director (RSD) Charmaine Verador and Memory Care Director (MCD) Antoine Rabbat. The purpose of the visit was to follow up on a report received by the Department on 06/09/21 regarding an alleged verbal abuse by a staff towards a resident (R1). At around 3pm, LPA interviewed RSD, MCD and resident's family member. LPA reviewed and obtained R1's physician report, Appraisal/Needs and Services Plan and Functional Capability Assessment. Based on the report and interviews, on 06/06/21 at 4pm, a care staff (S1) was witnessed speaking to R1 in a verbally scolding manner which was captured through a virtual (video) chat platform. S1 was ordering R1 in a disrespectful tone of voice when R1 needed assistance with activities of daily living (ADLs). The care staff (S1) involved is not present in the facility and has been suspended since the incident. A deficiency was cited today in accordance with the California Code of Regulations, Title 22, see LIC809-D. Citation, Plan of Correction, and Appeal Rights were discussed and a copy of reports provided to Antoine Rabbat, MCD.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.2(a)(8)Type B

    Right to freedom from abuse and neglect

    87468.2 (a) In addition to the rights listed in Section 87468.1…residents in...residential care facilities for the elderly shall have all of the following personal rights: (8) To be free from neglect, financial exploitation...intimidation, and verbal, mental, physical, or sexual abuse. This requirement was not met as evidence by: Based on report and interviews, a care staff (S1) was witnessed by family member being verbally abusive towards R1. S1 scolded and ordered R1 in unacceptable and unprofessional conduct when assisting R1 with ADLs. This poses a potential health and safety risk to client in care.

FAQ · About this visit

Common questions about this visit

What happened during the June 9, 2021 inspection of WATERMARK AT ALMADEN, THE?

This was an other inspection of WATERMARK AT ALMADEN, THE on June 9, 2021. 1 citation were issued: 1 Type B.

Were any citations issued to WATERMARK AT ALMADEN, THE on June 9, 2021?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87468.2 (a) In addition to the rights listed in Section 87468.1…residents in...residential care facilities for the elder..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.