Incident investigation·January 8, 2024

Licensing Program Analysts (LPAs) David Marrufo and Steve Chang conducted an unannounced Case Management visit and met Executive Director (ED) Brenda Ritter. The purpose of the visit was to conduct a health and wellness check after the facility notified the Department that the facility had been out of electrical power since 01/06/2024. During visit, LPAs toured the facility kitchen and observed emergency food and water supplies. LPAs observed that a food vendor was at the facility providing meals for residents. LPAs observed the medication room and medication staff showed LPAs the online medication system that staff still had access to in order to administer medications. The facility still had internet access. The medication room staff showed LPAs the resident medication records that could be used in case the internet became inaccessible. Staff stated 2 out of 2 residents on hospice had had their hospice agency notified of the power outage. ED stated residents had been provided with flashlights, lamps, and blankets. ED stated 36 residents had elected to stay with family members while the power was out at the facility. ED stated one resident who required oxygen had been moved temporarily with family. LPAs conducted wellness checks with residents who were sitting in the lobby area. During visit, the backup generator began to fully provide power to the facility at around 6:30 PM. LPAs requested that a Plan of Action be submitted within 24 hours. During visit, facility staff created an LIC624 Unusual Incident Report on LPA Marrufo's computer. A copy of the LIC624 report was provided during visit. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with ED Brenda Ritter and a copy of this report was provided.