Complaint·September 18, 2024

Page 2 of 2. On 7/16/2024, LPA Rai interviewed Maintainence Director (MD) Wes McKinley. MD stated his department received work order on 07/05/2024 regarding a water leak in R1's room and bathroom. MD stated his team addressed the issue the next day 07/06/2024 and followed up on 07/07/2024. On 7/26/2024, LPA Rai interviewed resident R1. R1 stated the water was leaking from the roof to the floor on 7/5/2024. R1 stated facility staff responded the same day with the care staff drying the floor and submitting a work order on R1's behalf. R1 stated the maintenance staff responded the next day 7/6/2024 and resolved the issue on 7/7/2024. Based on review of work order form 07/05/2024 to 07/09/2024, facility staff created work order for the day of the incident on 7/5/2024 and the maintainence staff did respond to the work order on 7/6/2024, 7/7/2024 and 7/9/2024. The Department has completed the investigation of the above allegation. Based on interviews conducted and record reviews, the Department has found that the above allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or are without a reasonable basis. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Administrator and a copy of the report was provided.