Public Record
Marcel's Memory Care
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About this facility
Operating details and county context
Operating details
- Capacity
- 6 residents
- Phone
- (480) 578-6785
- Address
- 373 Bay St
- Licensed since
Santa Clara County context
258*CCLD
Total facilities
4.6*CCLD
Avg citations
9.5*CCLD
Avg visits
2.9*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
15 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2025
- 87303(e)(2)Type A
Provide resident hot water for personal care
Based on observation the licensee did not comply with the section cited above by not maintaining the hot water temeprature between 105 degree F to 120 degree F. LPAs measured the water temperature 2 times. Water temperature measured at 103.1 degree Farenheit in 2 bathrooms and kitchen, which pose/poses an immediate health, safety or personal rights risk to persons in care.
- 87309(a)Type A
Ensure hazardous items are locked and not unattended
Based on observation the licensee did not comply with the section cited above by not locking sharps/knives inside the kitchen drawer and can be easily accessed by persons in care which pose/poses an immediate health, safety or personal rights risk to persons in care.
- 87465(h)(2)Type A
Store centrally held medications in locked secure place
Based on observation licensee did not comply with the section cited above by not keeping the medicines locked. LPAs observed the medicine drawer was unlocked and easily accessible to persons other than employees responsible for supervision of medication, which poses an immediate health, safety or personal rights risk to persons in care.
- 87355(e)(2)Type A
Obtain required California clearance or exemption
Based on record review and interview. S1 stated that he/she started working on 2/7/2025 at the facility. ADM stated S1 is new and is currently working in associating S1 to the facility. Per record review in Guardian check, S1 has a cleared criminial record. The licensee did not comply with the section cited by not timely associating S1 to the facility prior to having S1 work at the facility. This poses an immediate health, safety or personal rights risk to persons in care.
2024
- 87405(a)(1)Type A
87405 - Administrator Qualification (d) The administrator shall have the qualification as specified in Section 87405(d)(1) through (7). (2) Knowledge of and the ability to conform to the applicable laws, rules and regulations. This requirement is not met as evidenced by. Based on interview, ADM did not exhibit understanding of the applicable laws, rules and regulations by assuming that S1s livescan automatically will be associated with the facility.
- 87307(d)(6)Type A
Passageways and stairways kept clear
Based on observation, the licensee did not comply with the section cited above. LPA's observed in the front gate of the home, a locked gate. The metal gate has dead bolt lock on both sides, requiring a key to open. This poses an immediate health, safety or personal rights risk to persons in care.
- 87309(a)Type B
Ensure hazardous items are locked and not unattended
Based on observation, the licensee did not comply with the section cited above. LPA observed a spray bottle of Lysol. in bathroom #2's cabinete, below the sink. LPA observed Miracle-Gro plant food and Insect & Fungal disease control spay was observed in the backyard, acessible to residents in care. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87405(d)Type A
Required administrator qualifications listed in this subsection
Based on record review and interview, the licensee did not comply with the section cited above. ADM did associate S1 who has been working since October 2023. R1's MAR states R1 refused in future dates. ADM stated she locked the front gate to the facility due to residents wandering behaviors. This poses an immediate health, safety or personal rights risk to persons in care.
- 87412(a)Type B
Maintain required personnel records for staff
Based on record review and interview, the licensee did not comply with the section cited above. ADM stated she has not yet updated the staff files for herself or S1. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87465(h)(5)Type B
Keep prescriptions in original containers
Based on observation, the licensee did not comply with the section cited above. While auditing R1's medications, LPA's observed two loose medication tablets sitting in the bottom of the medication plastic container, which holds the medication bottles. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87355(e)(4)Type B
Request transfer of criminal record exemption
Based on record review and interview, the licensee did not comply with the section cited above. LPA reviewed S1's name in gaurdian, and S1 is not associated with the facility. ADM stated she has not associated S1 to the facility. ADM stated S1 has been working at the facility since October 2023. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 1569.695(c)Type B
Based on interview, the licensee did not comply with the section cited above. ADM stated she has not conducted a drill. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87207Type A
Prohibit false or misleading facility statements
Based on record review, the licensee did not comply with the section cited above. While reviewing R1's MAR, the form states R1 refused Medication #1 from Feburary 1st to Feburary 8, 2024. Today is Feburary 2, 2024. ADM stated that was a mistake. This poses an immediate health, safety or personal rights risk to persons in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
Based on observation, the licensee did not comply with the section cited above. LPA observed in resident bedroom #2's window sill dead flys and cobwebs. LPA observed a red container with gasoline in the backyard, located in between the garage door and kitchen window. This poses/posed a potential health, safety or personal rights risk to persons in care.
- 87303(e)(3)Type A
Mark taps at high-temperature threshold
Based on LPA's measurement, the licensee did not comply with the section cited above. Facility kitchen water tempreture was measured at 142 degrees F. This poses an immediate health, safety or personal rights risk to persons in care.
Inspection record
8 visits on record since 2022. Most recent on 2026-01-30.
3 routine inspections, 1 complaint visit. 1 complaint on record.
- InspectionNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- Other3 Type ARead inspector’s narrative
- Inspection1 Type ARead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Other1 Type ARead inspector’s narrative
- Inspection4 Type A · 6 Type BRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
15 citations across the record on file
Nearby
Other licensed assisted living facilities in San Jose
FAQ
Common questions about this facility
Is Marcel's Memory Care licensed in California?
Yes, Marcel's Memory Care is currently licensed in California. It has been licensed since 2023.
How many citations does Marcel's Memory Care have?
Marcel's Memory Care has 15 citations on record: 9 Type A (more serious) and 6 Type B citations. It has received 8 visits (3 inspections, 1 complaint visit, 4 other visits).
When was Marcel's Memory Care last inspected?
Marcel's Memory Care was last inspected on January 30, 2026 (about 4 months ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is Marcel's Memory Care?
Marcel's Memory Care is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 6 residents. It is located in San Jose, Santa Clara County, California.
How does Marcel's Memory Care compare to other assisted living facilities in Santa Clara County?
Marcel's Memory Care has 15 citations. The county average is 4.6 citations per facility. There are 258 assisted living facilities in Santa Clara County.
Does Marcel's Memory Care have any serious violations?
Marcel's Memory Care has 9 Type A citations on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
Has Marcel's Memory Care had any complaint inspections?
Marcel's Memory Care has received 1 complaint-triggered inspection. Complaint inspections are triggered when someone reports a concern to CCLD.
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