Complaint·February 20, 2026

On 02/12/2026 , LPA interviewed witness 1 (W1). W1 stated that he/she called because of a staffing concern. The complaint is that the staff are not getting their days off. W1 stated the staff are overworked and not had a day off since the beginning of January 2026. W1 stated that the licensee is not hiring people. W1 stated no resident has been left with a dirty diaper for 14 hours and stated that's is not what W1 said when he/she called the 1-800 number. W1 stated that the staff are working and helping the other facilities (Family Feels 2 and Family Feels 3) and stated that staff are working non-stop for more than 8 hours a day and never had a day off. W1 stated that he/she is worried that the caregivers will get sick if they do not have a day off. On 02/12/2026, LPA conducted an interview with 5 residents (R1 to R5) R1 stated that staff are there everyday Sunday to Saturday, 7 days a week and when R1 needs help staff responds to R1s needs within 2 to 5 minutes. R1 has no problem with the staff. R5 stated "they are here and can see them here all the time." R2 was asleep and did not want to be bothered. LPA attempted to speak with R3. Staff 1 and 2 (S1 & S2), introduced LPA to R3, but R3 refused to speak with LPA. R3 just stared at LPA. S1 and S2 stated that R3 will only speak to people he/she knows. R3 has very specific and select few that he/she wants to talk and engage in conversation. R4 stated that he/she is ambulatory with assisted device (walker) but pretty much can go to the bathroom and needs minimal assistance with his/her ADLs, he/she gets assistance with his/her laundry, showering, and changing clothes, cleaning and changing beddings and cooking food. R4 stated he/she has not experienced any delay from staff assisting him/her with ADLs. R4 stated he/she is not incontinent and can go to the bathroom by himself/herself. R4 stated that staff did not leave a resident for 14 hours in a dirty diaper. R4 stated "that's a bit excessive I would have complained I smell pee. Staff come as soon as a resident call and respond within 2 to 5 minutes." See LIC9099C page 2 of 3 R5 stated that he/she calls the staff on their phone whenever he/she need assistance and staff would come within 2 to 5 minutes. R5 can transfer to and from bed to wheelchair with assistance. R5 stated he/she is not bed bound. He/she has paralysis on his/her lower extremities, but is able to ambulate with a walker with assistance from staff. R5 stated that staff are taking care of him/her well. Has no complaints with the staff. There was no incident that a resident was left on his/her diaper for 14 hours. 02/12/2026 - Interview with Staff 1 and 2 (S1 and S2) S1 stated that staff checks on the residents as often as they can. Staff stated "as you can see, the facility is small and we are here all the time." If one of the adjoining facility (Family feels 2 and 3) needs help, one of the staff from that facility will come here to cover. Residents can call us on our cell phone and we respond to them right away. We do not leave them here by themselves. We do our checks every hour or sometimes if it's busy we check on them every two hours. No more than 2 hours will pass, because it is a small facility." S2 stated that they check on the residents every hour. S2 stated "this is a really small facility and I can hear the resident if they call me." S2 stated, that R2, R3 and R5 prefers to be given a bed bath. R4 and R1 can shower by themselves but watches over them while in the shower to ensure their safety. S2 stated they have showering and bathing schedules for each resident. S2 stated that residents are able to call them on their cellphones if they need assistance and staff will always show up within 2 to 5 minutes. If it will take them longer than 5 minutes because they are attending to another resident, they notify the resident. On 02/12/2026, LPA Partoza, conducted an inspection of 5 resident room, Rooms 1, 2. 3 and 4 are single occupancy, and Room 5 is shared with its own bathroom. Room 4 is currently vacant. LPA observed that each room is kept organized and did not smell any malodorous odor inside and outside of the facility. LPA conducted an inspection of the bathrooms and observed the area to be sanitary and organized. This agency has investigated the complaint that the "facility has staff shortages resulting in delay in providing necessary services to meet the residents' needs. " The Department have found that the complaint was unfounded , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies are cited during today's visit base on the California Code of Regulations (CCR) Title 22. An exit interview was conducted with designated Administrator Philipp Perez. A copy of the report was provided. page 3 of 3 end of report