complaint·March 3, 2022

Admin indicated that while the call pendants do not contact staff radios, they do successfully ping the alert system on the front desk computer. LPA and Admin toured the area where call pendants do not work. LPA asked a resident (R1) to press their call pendant. LPA observed no radios receive the alert, despite Admin holding one. LPA asked R1 if he/she had ever been inconvenienced or effected by the call pendants not working in the area. R1 stated that at one point, he/she had fallen in his/her room and had trouble getting up. R1 pressed the call pendant for assistance, but nobody ever arrived to help him/her up. R1 stated that this was how he/she learned that the call button doesn't work in his/her room. R1 stated that the pendant itself works, as it will go off successfully in the activities area, it just doesn't work in his/her room and the area outside of it. LPA returned to the front desk to observed whether or not pendant presses successfully alert the computer. 1 out of 2 pendant presses were observed to alert the computer system. LPA observed 3 pendant presses accurately be reported in the call log from areas outside the dead zone. No radios were heard to have received the alert. Review of facility receipts with vendor confirm that the facility has purchased the parts to repair the system. Review of facility call logs do not indicate any calls having reached the system from the affected area. The Department has conducted an investigation of the above allegation. Based on LPA observation, resident/staff interviews, and records reviewed, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. Deficiencies are being cited. See LIC 9099-D. Exit interview conducted with Administrative Assistant Maria Perlas, Administrator Geralyn de Ocampo had to leave during inspection and gave Maria Perlas permission to sign on her behalf. A copy of this report, along with the facility's appeals rights were provided