Office review·October 23, 2024

On 10/23/2024 San Bruno Regional Office - San Jose Unit conducted a non-compliance conference office meeting with Administrator Geralyn De Ocampo, Representative of Licensee Board Marife Duewel , Resident Care Coordinator Greg Madriaga, and Memory Care Manager Audie Tonod . Regional Manage Vivien Helbling, Licensing Program Manager Jackie Jin, and Licensing Program Analysts David Marrufo and Marcella Tarin were present in the meeting. During the non-compliance meeting, the following serious violations were discussed: 87303(a) Maintenance and Operation, 87307(d)(6) Personal Accommodations and Services, 87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities, and 87303(i)(1)(A) Maintenance and Operation. During this meeting, the compliance plan was developed and discussed with the licensee which includes more frequent monitoring inspection visits to ensure compliance with this compliance plan and Title 22 Regulations for 2 years. Licensee was provided the link below for resources and guidance to improve facility operations: https://www.cdss.ca.gov/inforesources/community-care/resource-guide-for-providers . An LIC421IM form issuing an immediate civil penalty of $500 was given to Marife Duewel, Representative of Licensee Board. The immediate civil penalty of $500 was issued today due to absence of supervision that occurred on 08/12/2024 in which a Memory Care resident eloped from the facility without staff supervision. This report was reviewed with Representative of Licensee Board Marife Duewel and Administrator Geralyn De Ocampo and a copy of the report and appeal rights were provided.