complaint·June 16, 2025

Based on interviews, 13 Out of 13 Residents (R1 to R13) stated he/she has never observed or heard about staff mistreating residents. 13 residents state facility staff treat him/her well and have no concerns. Based on interviews, 5 Out of 5 Staff (S1 to S5) stated he/she has never observed or heard about residents being required to take showers together. 5 staff stated he/she has never observed or heard about staff mistreating residents. This agency has investigated the above allegations and we have found that the complaint was UNFOUNDED meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Administrator Geralyn De Ocampo, and a copy of this report was provided.