Public Record
Twin Lakes Manor
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About this facility
Operating details and county context
Operating details
- Capacity
- 12 residents
- Phone
- (831) 477-1100
- Address
- 777 Volz Lane
- Licensed since
Santa Cruz County context
27*CCLD
Total facilities
4.3*CCLD
Avg citations
13.4*CCLD
Avg visits
6.5*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
2 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
- 87506(b)(14)Type B
87506 Resident Records (b) Each resident’s record shall contain at least the following information: (14) Current centrally stored medications as specified in Section 87465, Incidental Medical and Dental Care Services. This requirement was not met as evidenced by: Based on record review, 4 out of 5 Medication Administration Records (MAR) were incomplete. many dates were left blank with no explanation and no doctor’s notes to stop the medications, and 5 out of 5 did not match the doctor’s scripts. This posed a potential health and safety risk to residents in care.
- 1569.69(a)(1)Type B
1569.69(a)(1) In facilities licensed to provide care for 16 or more persons, the employee shall complete 24 hours of initial training… This requirement was not met as evidenced by: Based on record review and interview, S6 who assisted with medications did not have proof of completion of 24 hours of initial medication training which poses a potential health and safety risk to residents in care.
Inspection record
10 visits on record since 2021. Most recent on 2025-09-22.
4 routine inspections, 5 complaint visits. 2 complaints on record, 3 of 2 substantiated.
- InspectionNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- OtherNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- Complaint2 Type BRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
2 citations across the record on file
Nearby
Other licensed assisted living facilities in Santa Cruz
FAQ
Common questions about this facility
Is Twin Lakes Manor licensed in California?
Yes, Twin Lakes Manor is currently licensed in California. It has been licensed since 2011.
How many citations does Twin Lakes Manor have?
Twin Lakes Manor has 2 citations on record: 2 Type B citations. It has received 10 visits (4 inspections, 5 complaint visits, 1 other visit).
When was Twin Lakes Manor last inspected?
Twin Lakes Manor was last inspected on September 22, 2025 (about 9 months ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is Twin Lakes Manor?
Twin Lakes Manor is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 12 residents. It is located in Santa Cruz, Santa Cruz County, California.
How does Twin Lakes Manor compare to other assisted living facilities in Santa Cruz County?
Twin Lakes Manor has 2 citations, which is below the county average of 4.3 citations per facility. There are 27 assisted living facilities in Santa Cruz County.
Does Twin Lakes Manor have any serious violations?
Twin Lakes Manor has no Type A (serious) citations. All 2 citations on record are Type B, which are less serious regulatory violations.
Has Twin Lakes Manor had any complaint inspections?
Twin Lakes Manor has received 5 complaint-triggered inspections. 3 resulted in substantiated findings. Complaint inspections are triggered when someone reports a concern to CCLD.
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