Complaint·March 14, 2023

In addition, LPA observed residents listening to music or news with additional puzzles and word problem books available. In addition, residents R2 and R3 both stated that they prefer activities like radio, television, exercise and stretching with no complaints. Based on interviews, R1 stated that they "do not know" what activities they participate in. Licensee stated that residents previously attended day programs but have since closed. Licensee stated that they are working on integrating additional activities. Complaint alleges that facility failed to meet resident care needs . Based on observation LPA found staff to be attentive and interactive with residents, providing continence care and general cleaning of resident bedrooms. Residents were observed to be communicative, comfortable and in positive demeanor. LPA observed breakfast and lunch served at the facility with generous portions and healthy items. LPA interviewed residents (R1, R2 & R3 all of which stated that the amount of food served is generous. R2 and R3 claimed that the food is served 3 times daily and enjoyable with snacks offered throughout the day. R3 stated that they do not know if they received snacks. Based on interviews with staff and residents, LPA found that residents primarily receive sponge baths as opposed to showers. Licensee stated that the residents are offered regular baths but prefer sponge baths as residents often refuse bathing. LPA interviewed R2 who stated that residents are encouraged but does not like to take regular baths because of the work it takes for R2. R2 also stated that they prefer receiving sponge baths and have no complaints of staff neglecting continence care. LPA did not observe any foul smells or lack of continence care during inspections. Allegations, facility does not provide appropriate activities for residents and facility failed to meet resident care needs are UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Appeal Rights given.