complaint·October 9, 2024

Licensing Program Analyst (LPA) Alviso, conducted a complaint inspection, approximately 9:30am on 10/9/24, and met with Resident Care Coordinator(RCC) Karrie Hanna. Administrator David Hanna arrived to meet with the LPA. LPA reviewed resident's (R1) records, including medical documentation, conducted interviews with staff, and other related parties. The investgation revealed that R1 has a care plan in place, and all medications prescribed by the Physician, were on-site, and inaccessible to all others that don't handle the medications. All R1's medications have Dr's Orders, per review of records. There was information and/or provided records that showed a mismanagement of R1's medications. Per interviews with staff, S1 & S2, all of R1's medications are provided as directed by the Physician, per the dosage instructions. There was conflicting information obtained regarding reported allegation of "Staff mismanaged resident’s medication". There was no information obtained that supported a violation had occurred regarding the allegation. Based on the interviews, record reviews, including medical documentation, and Observations, there was no information obtained that supported the above violation had occurred. The allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator David Hanna.