complaint·October 9, 2024

Licensing Program Analyst (LPA) Alviso, conducted a complaint inspection, approximately 9:30am on 10/9/24, and met with Resident Care Coordinator(RCC) Karrie Hanna. Administrator David Hanna arrived to meet with the LPA. LPA reviewed resident's (R1) records, including medical documentation, conducted interviews with staff, and other related parties. The investgation revealed that R1 has a care plan in place, and all medications prescribed by the Physician, were on-site, and inaccessible to all others that don't handle the medications. Per interviews with S1 and S2, there is tons of facility food in large walk-in refrigerator, and freezer.S1 stated they are shopping in bulk all the time during the week as needed, and for all good sales that are available. S1 stated they keep a large food supply of non-perishables, and a very good variety of both perishable and non-perishable food items. LPA observed the food supply, and it was sufficient of a variety of food and drinks. There is also a food overflow storage shed with canned and boxed items that are used. All food items are used for the facility meals, per staff interviews. LPA observed a resident mealtime, and all the residents were eating all their meal,some interacting with one another. There was conflicting information obtained regarding reported allegation of "Staff do not ensure that resident is fed a healthy diet ". There was no information obtained that supported a violation had occurred regarding the allegation. Based on the interviews, record reviews, including medical documentation, and Observations, there was no information obtained that supported the above violation had occurred. The allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator David Hanna.