complaint·January 5, 2026

The investigation revealed that R1 had their blood pressure checks done by resident care coordinator and by some staff. R1 took their blood pressure medication often, and would give the information to the staff, per interviews. Facilities don't have to have medical staff on shift or on all shifts, as it is not a hospital but assisted living for elderly; Facility doesn't have medical staff as part of their program, though RCC is a RN. There was no sufficient information obtained to support that the staff took the resident's blood pressure wrong due to there were no records of blood pressure checks and readings by facility staff, this was not done regularly as needed and required. This was cited as part of the medication deficiency on 11/24/25 of this complaint investigation. There was no information obtained supporting that residents' are not allowed personal belongings, such as cell phones and/or other items. This was investigated recently regarding a separate filed complaint. Per investigation and interviews, there was no information to support that residents are confined to chairs by staff, that staff didn't monitor resident for change in condition. There was no information obtained supporting residents' are handled roughly by staff or that resident's medical information was not safeguarded by staff. There was insufficient information to support violations occurred regarding resident not assisted with showering and/or staff didn't communicate with responsible party regarding resident's care. Based on LPA's review of records, including medical records, medication records, interviews with staff and other related parties, and related information obtained during the investigation, the allegations of "staff does not ensure that skilled staff provides care to resident, staff does not allow residents to possess personal belongings, staff confines residents to chairs, staff did not monitor resident for change in condition, staff do not communicate with responsible party regarding resident's care, staff did not safeguard a resident's medical information, staff handles residents in a rough manner, staff do not assist resident with showering" are Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator David Hanna. Staff/S2 responded to R1, and provided them a medication pill, but before giving R1 the medication, S2 stated "your family thinks that I am incompetent". R1 is a dependent resident of the facility and this is an inappropriate comment to the resident by facility staff. There is sufficient information obtained to support a personal right's violation occurred. The deficiency will be cited, 87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities- In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs, see LIC9099D. The preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Failure to correct deficiencies by due dates, may result in additional deficiency citations and/or civil penalties being assessed. Exit interview conducted with the Administrator David Hanna. Appeal Rights provided.