complaint·February 6, 2024

Continued from 9099... A finding that the complaint allegation that staff are not preventing resident from smoking in the facility is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED. Staff are not providing a comfortable environment for resident--- It is alleged by Reporting Party that staff are not providing a comfortable environment for resident as evidenced by resident smoking in unauthorized areas, which results in other resident(s) being affected by the smoke. Per LPA interviews with potentially affected residents, they acknowledge that a neighbor is smoking but are not bothered by it. Other residents report never smelling smoke or observing residents smoking. LPA was unable to obtain any information to support that staff are not providing a comfortable environment for residents. A finding that the complaint allegation that that staff are not providing a comfortable environment for resident is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.