complaint·June 16, 2022

Licensing Program Analyst (LPA) Dina conducted a complaint inspection, and met with Robert Alvarado, Executive Director/Administrator. During this investigation, resident records were reviewed on resident R1 & R2,, interviews were conducted with staff and resident, and copies of documents were obtained. The investigation revealed that residents were allowed visitors, and per interviews, R1 made clear to the LPA that they see who they want to see, they make the decision on who they want to visit with. Specific information on visitors and visitation were provided and stated to the LPA during this interview. Residents have a telephone hooked up in their apartment and the residents also had a cell phone in their possession for taking calls and/or making calls. Residents were not left without access to phone service use. The cell phone remained in the apartment unit with the residents at all times. Facility staff had observed the cell phone in the unit, and also stated the unit has a telephone line/phone that works. Facility staff stated to the LPA that they have allowed the visitors that were said by "the residents" that they could go and visit with them. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations of "resident is not allowed to have visitors, and resident doesn't have telephone access" are Unfounded. The Department has found that the complaint allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted. No violations/No deficiencies cited.