complaint·December 11, 2023

The investigation revealed that the facility has a bus schedule for transportation available on specific days and hours, for Doctor Appointments, Pharmacy, and Bank as follows: Tuesday, Wednesday, and Thursday from 8:15am- 9:15am- 10:15am- 11:15am- 1:15pm- 2:15pm- with last pick-up at 3:30pm. Fridays bus schedule is 8:15am- 9:15am- 10:15am- 11:15am- with last pick-up at 12:15pm. The resident admission agreement states, Transportation- The Community will provide scheduled transportation for shopping and for other errands and planned social events in and around the local area- the facility bus schedule. The resident handbook provides additional transportation guidelines, resident handbook states "Most communities offer scheduled transportation to stores and doctor appointments within a designated service area. We can help make arrangements if you need transportation outside of our regular schedule or service area. The LPA reviewed emails and video that were related to the complaint investigation. Per review of records and information obtained, R1 had Doctor appointments that started at 8am, three times a week, and R2 provided transportation to R1 to get to the medical appointments. The facility bus schedule doesn't start before 8:15am; There was no request to the facility to help arrange other transportation, which would be at the cost of the resident. Admission agreement, resident handbook, and per emails reviewed, the transportation information was provided to all parties. There was no information supporting a violation had occurred. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation of " staff did not provide resident transportation to medical appointments " is Unfounded. The Department has found that the complaint allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted with the Administrator Robert Alvarado. No deficiencies cited. The investigation revealed that the resident apartment did have an air-conditioner that had a leak. Per record reviews, emails, and interviews with staff and other related parties. the investigation revealed that the air-conditioner had to be repaired, and a part was ordered; The facility provided a portable air-conditioner in the apartment until the unit's air conditioner was repaired. Per the investigation of records and interviews, It is unknown if the portable air-conditioner also leaked. The unit's air-conditioner was repaired when the facility received the part needed. There was differing information obtained during the investigation regarding the allegation. The investigation revealed that financial records showed that there were fees that were credited to the residents account by facility choice after discussions back and forth with other party, per records/interviews. Per investigation, there was no information obtained to support a violation occurred regarding resident care services being provided and/or fees for care charged in error. Some fees that were due to be refunded, were put to outstanding fees owed to the facility for care services and tray service. The remainder of the refund, $122.15 was provided to residents/responsible party as required. There was differing information obtained during the investigation regarding the allegation. Based on record reviews, interviews conducted, and information obtained, there is no evidence to support the violations occurred. The allegations of " facility was in disrepair, staff charged residents for services not rendered" are UNSUBSTANTIATED, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interviews were conducted with Administrator Robert Alvarado No deficiencies cited.