complaint·June 20, 2024

Continued from LIC9099... The investigation revealed both residents, R1 & R2 were on hospice care. Record reviews and interviews regarding resident care services, medication assistance, incontinent care plan/assistance, including hospice services, had obtained different information than reported to the Department. There was no information obtained to support that violations had occurred regarding the allegations. There was differing information from parties interviewed, and per record review. The interviews conducted with various staff found that staff were able to communicate with the LPA, answer LPA's questions, and speak to the LPA in English; it is not known if before this complaint any staff were not able to communicate clearly. S1 stated that all staff are hired only if they can communicate with all residents, and English is required. Facility's record reviews and interviews obtained no information that staff had not provided a comfortable environment and/or that staff were rough with providing care to R2 or R1 while on hospice/ and in the facility. Records reviewed regarding care services, no information obtained that supported a violation occurred regarding record keeping and/or progress notes reviewed. The Hospice Agency Director of Patient Services, in summary, stated to the LPA that the hospice staff are very good about documenting notes regarding a resident, care services and/or concerns. In review of R2's case notes there are no concerns regarding care being provided to the resident, no medication concerns, R2 was getting their medications as needed, and there is no documented concerns of any neglect of the resident/R2. Hospice staff would report concerns/neglect of any kind as mandated reporters if observed/suspected. There was no information obtained during the investigation, and interview with hospice agency to support a violation had occurred regarding the allegations. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations of "facility staff did not provide a comfortable environment for a resident, facility staff handled a resident (s) in a rough manner, facility staff did not communicate with a resident, and their family, due to a language barrier, facility staff did not keep accurate records on a resident, and facility staff mismanaged a resident's medications" are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator Eric Perry