complaint·September 10, 2024

Residents may request entry into their room by staff at any time, if wanting to keep their room locked but can't manage having the key to their room. Staff will always assist a resident in having access to their room if they have it closed and locked. Residents may choose to have their rooms door closed and not locked, it is residents choice. Resident rooms may be locked and resident may have the key or not, this would be part of of a care plan with resident and/or responsible party. All resident rooms can be opened from the inside at all times, residents are never locked inside their rooms. Per interviews, and review of records, R1 has a care plan in place and staff monitor as needed. If observed wandering into a resident room that is not theirs, the staff redirect the resident. R1 does get confused of where their room is, and sometimes does wander to the wrong area and/or side of rooms, confused when turned away and redirected. Residents are monitored and redirected by staff, but residents are not to be restrained, forced, pushed around, and/or grabbed roughly by any staff or any other individual working and/or visiting the facility/other resident; Per interviews with staff R1 has been a resident for less than a year, and there has been decline with R1, and staff have been working to meet residents needs. Per review of records/alert charts and interviews, staff were monitoring R1 and redirecting as needed. Residents are reassessed as needed, care plans updated when needed, the facility will do what they can before assessing the resident needs a higher level of care. Staff stated they address the needs of all residents in care. Staff denied to the LPA that they neglect residents in care and/or let residents harm themselves or other residents in care. Per the investigation regarding the allegations that " staff do not prevent resident from entering another residents room, staff do not prevent resident from causing harm to other residents, staff are inappropriately locking resident rooms" there was no information obtained that supported violations had occurred regarding the allegations. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations are Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator Megan Leone.