Fountaingrove Lodge

HSC1771.7(d)(1)(d) A continuing care retirement community shall maintain an environment that enhances the residents’ self-determination and independence. The provider shall do both of the following: (1) The management shall respond, in writing, to a written request or concern of the resident association within 20 working days of receiving the written request or concern, This requirement was not met as evidenced by: Department Investigation found the management failed to provide a written response to the RC/FC’s written requests and concerns as required by HSC. This is a risk to residents' personal rights.

HSC1771.8(d)- At least 14 days prior to the meeting to discuss an increase in the monthly care fee, the provider shall make available to each resident or resident household comparative data showing the budget for the upcoming year, the current year’s budget, and actual and projected expenses for the current year, and a copy shall be posted in a conspicuous location at each facility, This requirement was not met as evidenced by: Department's investigation found the provider failed to make available to residents the budget for the upcoming year 14 days prior to the meeting, the budget was provided to residents less than 3 hours prior to the meeting. This a risk to residents' personal rights.

HSC1788.4. (a)( e)Refunds A lump-sum payment after termination of a repayable contract, as defined in paragraph (3) of subdivision (r) of Section 1771, shall not be considered to be a refund and may not be characterized or advertised as a refund. The full lump sum owed, including any interest accrued, shall be paid to the resident within 14 calendar days after resale of the unit, This requirement was not met as evidenced by: Investigation revealed, the first refund check to return owed funds to R1, from former unit's occupancy on 6/1/25, was received outside of the required 14 days from this date, per contract. This is a risk to resident's rights.

LPA observed with the administration staff during the memory care tour that resident’s, R1, room had blinds hanging on their windows that were broken and some pieces missing; LPA observed the blinds hanging on the window in joint/shared private sitting area right outside of R1's room to be in the same condition as their room blinds], the licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

LPA observed with the administration staff during the memory care tour that a resident's, R1, room smelled strongly of urine, observing the room to be in need of a deep cleaning to ensure "facility is free from incontinent odors" as required by regulation], the licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

87705(d) Care of Persons with Dementia - The licensee shall ensure that the facility has an auditory device or other staff alert feature to monitor exits on exterior doors and perimeter fence gates accessible to those residents who may be at risk for elopement- This requirement was not met as evidenced by: Per LPA's review, On the day the resident had eloped there was a move-in and the alarms on the exit door had been turned off. R1 had eloped/AWOL from the memory care unit without staff's knowledge and/or supervision. R1 was had a fall when eloping the facility, and was found on the floor outside. R1 had a skin tear on their elbow and abrasion to their eyebrow. R1 was cleared to remain in the facility after assessment by 911 responders. This is a risk to resident's personal rights & health & safety.

87303(a) Maintenance and Operation- The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by: The investigation revealed that R1 & R2's unit has water damage from a leak that occurred 7/27/24, and can't be repaired until other work is completed in the kitchen area, as stated above. Residents, unit has had numerous leaks occur in the past, and this year there have been four (4) leaks, see dates above. Per interviews, staff have observed and known of past water leaks in the facility kitchen, including the latest from the dishwasher. This is a risk to residents personal rights and/or health & safety.