complaint·May 3, 2023

staff at any given time. It was learned that privacy was afforded for all resident phone calls when made with the facility land line which was shared by all facility residents. This phone was a mobile unit which could be removed from the charging base and taken to one's room if desired. It was learned that certain facility residents were able to maintain their own personal cell phones which were controlled solely by the residents. Facility staff had no say in how the facility residents would use their own cell phones or attempt to control with, and to whom, they conversed with at all. It was learned that facility residents did not have any issues or concerns with food preparation and the ability of the facility staff to maintain universal precautions with regards to high standards for meals. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited during today's complaint visit. Exit Interview