complaint·March 19, 2025

A review of the Medication Administrator Record and compared to current medication. There was nothing to indicate that staff was not providing medication as prescribed. Based on the information gathered, it is unclear if the staff did not ensure residents are administered prescribed medications. Allegation: Staff are not properly trained to care and supervise residents. It was alleged that staff are not properly trained to care and supervise residents. During the course of this investigation, interviews were conducted and a review of facility records were conducted. Based on interviews conducted, 3 out 3 staff members state that they went through a series of training during orientation as well as shadowing another caregiver prior to being on their own. In addition, 3 out 3 staff members state that they are provided additional training throughout the year. A review of the facilities training records were conducted which confirmed that staff were provided orientation training required through Title 22 regulations as well as annual training. Based on the information gathered, it is unclear if staff are not properly trained to care and supervise residents. Allegation: Staff do not ensure facility has adequate food supply It was alleged that staff do not ensure facility has adequate food supply. During the course of this investigation, interviews were conducted and a review of facility records were conducted. Based on interviews conducted, 3 out 3 staff members deny that they do not have food supply. 3 out 3 staff members state that food is bought on a weekly basis or as needed. 2 out 2 residents state that they enjoy the food that they eat and have options when picking what to eat for the day. In addition, a review of the facilities credit card statements show that the facility conducted shopping trips every 1-2 weeks in the amounts between $360-$500. Based on the information gathered, it is unclear if the staff do not ensure facility has adequate food supply. Allegation: Staff do not ensure facility is clean. It was alleged that staff do not ensure facility is clean. During the course of this investigation, interviews were conducted and a tour of the facility was conducted. Based on interviews conducted, 3 out 3 staff members deny that the facility is not cleaned. 3 out 3 staff members state that cleaning is primarily done at night time however, cleaning should be done on a continuous basis. 2 out 2 residents state that they have no issues with the facility being dirty and witness staff cleaning throughout the day. A tour of the facility was conducted on 12/20/2024 and there were no observations made that indicate that the facility was not kept clean Based on the information gathered, it is unclear if the staff do not ensure that the facility is clean. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.