complaint·October 31, 2025

Allegation: Staff do not allow residents to access P&I funds in a timely manner. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted, it was denied that facility staff that do not allow residents access to P&I funds in timely manner. LPA Pascua reviewed P&I cash and receipts with no issues and indication with issues noted. Interviews revealed that the administrator and house manager provide access to the facility key and provide director to the staff on where the P&I key can be accessed. Based on observations, interview and document review the preponderance of evidence standards have not been met; therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged viola