Hospitality House

"residents in privately operated residential care facilities for the elderly shall have all of the following personal rights ... To have a reasonable level of personal privacy in accommodations, medical treatment, personal care and assistance, visits, communications,..... This requirement is not met as evidenced by: Staff (S1) footage of Staff (S1) aggressively pulling a Resident (R1) by sweater and proceeding to forcefully pulling R1 by the arm resulting R1 falling to the ground.

Based on observation and interview, the licensee did not comply with the section cited above when the LPA observed 5 window screens that needed to be repaired/replaced along with observing the dusty/dirty overhead air vents throughout the facility which were surrounded by dark stains. LPA also noted that the gutters were also clogged with twigs and debris. There was also debris surrounding the exterior of the building to include: 3 medical beds, dresser, picture frame, standing lamp, wheel chair... which poses/posed a potential health, safety or personal rights risk to persons in care.

(A) A bed for each resident,...Each bed shall be equipped with good springs, a clean and comfortable mattress, available pillow(s) and lightweight warm bedding. Rubber sheeting shall be provided when necessary. (B) Bedroom furniture, which shall include...(C) Clean linen... pillow cases, mattress pads, bath towels, hand towels and wash cloths. (F) Basic laundry service (washing, drying, and ironing of personal clothing).Based on observation and interview the licensee did not comply with the section cited above in 9 out of 18 rooms inspected where nightstands, dressers, and chairs were missing along with mattress covers and pads. This poses/posed a potential health, safety or personal rights risk to persons in care.